Information We Collect
1. Personal Information
When you contact the practice through forms, calls, or emails, you may provide:
- Name
- Phone number
- Email address
- Demographic information
- Insurance or payment details
- Scheduling preferences
2. Protected Health Information (PHI)
If you begin therapy or psychological testing, we collect health information required to provide appropriate clinical services, including:
- Symptoms and concerns
- Psychological history
- Medical or developmental history
- Assessment results
- Treatment notes
- Billing and insurance information
3. Website Usage Data
This site may use basic analytics tools (e.g., Google Analytics) to understand general website traffic. Data collected may include:
- IP address
- Browser type
- Pages visited
- Time spent on site
This information does not identify you personally.
How Your Information Is Used
- Provide therapy or psychological testing services
- Communicate with you regarding appointments or inquiries
- Coordinate care with your permission
- Process billing, insurance claims, and payments
- Maintain clinical records as required by law
- Improve website functionality and user experience
Your information is never sold or shared for marketing purposes without your explicit written consent.
How Your Information Is Protected
The practice follows HIPAA security standards to protect your data, including:
- Secure electronic health record systems
- Encrypted telehealth platforms
- Password-protected devices
- Limited staff access
- Secure storage of physical documents
Despite best efforts, online communication (email, contact forms, etc.) may carry some inherent risk. You may request secure communication alternatives at any time.
Confidentiality & Legal Exceptions
Everything shared in therapy is confidential except in circumstances where disclosure is legally required or permitted. These include:
- If you are at imminent risk of harming yourself or someone else
- Suspected child, elder, or vulnerable adult abuse
- Court orders or legal proceedings
- Other exceptions permitted by HIPAA or Florida law
If disclosure becomes necessary, efforts will be made to discuss this with you whenever possible.
Telehealth Services
Telehealth sessions comply with HIPAA standards using secure, encrypted platforms. By participating in telehealth, you acknowledge:
- You are located within the state of Florida during the session
- You will use a private, safe location
- Technology issues may occasionally arise but confidentiality is still prioritized
Your Rights Under HIPAA
- Access or request a copy of your records
- Request corrections to your records
- Ask for limitations on how your information is shared
- Request confidential communication methods
- Receive a list of certain disclosures
- File a complaint if you believe your rights have been violated
To exercise your rights, contact the office using the information below.
Cookies & Tracking
This website may use cookies for basic functionality or analytics. You can disable cookies through your browser settings. Disabling cookies will not prevent you from using the site.
Third-Party Links
This website may include links to external websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Privacy Policy
This policy may be updated periodically to reflect changes in legal requirements or practice operations. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Dr. Jay Velez, Psy.D.
Licensed Psychologist – Florida
(321) 455-8353
jayvelezpsyd@velezpsych.com
1177 Louisiana Ave #206
Winter Park, FL 32789